FAQ

It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted /undeliverable packages).

There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days. Items returned after 15 days upon delivery of merchandise will not be accepted.

NO EXCEPTIONS. ALL SALE ITEMS ARE FINAL.

1. I have read the return & shipping policy above.
2. Any incorrect address will result in the cancellation of the entire order.
3. I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 7-14 business days OR MORE to receive my order.
4. I confirm that I have ordered the correct color and quantity.
5. I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.
6. I confirm that my shipping and email address is correct.
7. I understand that if the package is delivered, any loss is the responsibility of USPS and any complaints should be directed to USPS.
8. I understand that motherlandstuff is not responsible for any missed or rescheduled deliveries from USPS.
9. I understand that I will not receive an email response to any question that is already answered on the website.
10. I understand that motherlandstuff offers a 90-day warranty on all items. For any quality-related or manufacturing defect issues within this time frame, exchange or replacement will be honored. Please open your packages upon receipt.
11. If the package is marked as DELIVERED, but you do not receive your product you must contact USPS and file a claim with them.
12. I understand that these items are hand-made and any marks on them are not blemishes but blessings from hard-working hands that strive to create a connection to them and the Motherland.